ProMac Bath Data Recovery Services

Hard Drive Clicking

If your hard drive is making clicking sounds, please make sure to power down the drive as soon as possible. Allowing a clicking drive to continue clicking will only make the situation worse and complicate the 

Hard Drive Beeping

One of the most common issues we see with drives is the “Beeping” problem. This is a mechanical problem with the drive. Please make sure to power down the drive immediately to prevent more damage to the platters.

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Drive Not Recognized

Is your hard drive spinning; but not recognized by your computer? This is almost an always an issue with either bad sectors, damaged file system or corrupt firmware. All of these issues are covered by onding Slow

The “Slow Responding” problem is more common with Western Digital Drives, but other drives could also develop this issue. Almost always the slow reading problem is caused by firmware corruption.

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Deleted Files

Whether you’ve only deleted a couple of files or formatted the entire computer, we can still help recover your data. Its important to power down your drive as soon as possible to prevent overwriting the deleted files.

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Drive has No Power

The drive having no power whatsoever is almost always an electronic issue. It’s rare, but it could be caused by a short in the read/write heads as well. Electronic issues are covered by our flat rate fee.

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SSD Responding Slow

A very common problem with Solid State Drives is that the drive will start responding slower and slower with time. This can be caused by a couple reasons: Controller failing, NAND Chip degradation, Bad Sectors, Damaged file system.

At the first sign of any issues, you should power down the SSD drive and contact us. The sooner we get the drive, the higher the chances of recovery. Please do not attempt using software to recover the data as it will only make the situation worse.

Drive Not Found

If your solid state drive is not detected whatsoever by your computer, chances are that the controller has failed OR the NAND chip (where the data is stored) is either completely dead or on the verge of giving out completely.

The only way to recover the data from these types of cases is to use specialized tools (such as PC-3000 by Ace Labs) to short special pins on the PCB board of the drive and attempt to make repairs to regain access to the data.

Deleted Files

By far one of the most common Solid State Recovery cases we receive is Deleted File Recovery. IF this is your issue, please make sure to power down the drive as soon as possible. Every second counts when it comes to SSD Drives.

Solid State Drives have a featured called TRIM that gets enabled after X amount of time after data deletion. TRIM will permanently delete (ZERO out) lost or deleted files from the drive. We can disable trim, then start the imaging/cloning process.

Shows Wrong Capacity

If your solid state drive is showing the wrong capacity, almost 99% of the time, the issue with the drive will be controller failure.

Please don’t connect and disconnect the drive too many times, as this will only make the situation worse.

Blue Screen of Death

The “Blue Screen of Death” is almost always caused caused by a corruption in the file system of the computer.

Please DO NOT attempt running DSK CHK on the drive, as it will cause irreversible damage to the data.

Liquid Damage

Since State Drives are 100% electronic (no moving parts), is essential you power down the drive immediately after liquid damage.

The logic board of the drive will have to be professionally cleaned before giving it power to prevent more damage.

Broken Port

A broken port on an External Hard drive is a common issue we see often. This can happen due to normal wear and tear of the drive or due to some sort physical damage (drive being dropped while connected).

Please do NOT attempt to repair this issue on your own. Most newer model drives have a USB 3.0 or Type C connector soldered onto the main board of the drive. These drives also have encryption built into the board.

Attempting to repair the board incorrectly could make data recovery extremely difficult if not impossible.

Liquid Damage

Although not very common, we so see Data Recovery cases come in with Liquid Damage. External hard drives have electronic boards that run the power to the drive. IF your drive is liquid damaged, please safely power it down as soon as possible to prevent more damage to the drive.

As long as liquid didn’t get into the sealed cover of the drive (where the platters are stored), we should be able to recover the data from the drive after repairing the electronic components. Please do not attempt this repair as it could cause irreversible damage to the drive.

Lights Up But Not Recognized

If your external hard drive lights up, spins up normally (you should be able to hear it from you put the drive to your ear), but is not recognized by the computer, the data should still be recoverable and covered under our Tier 1 usb data recovery fee.

Its best to power down the drive as soon as possible to prevent more damage to the drive. Keep in mind the best way to eject the drive safely when its not recognized is to safely shut down your computer, then remove the cable.

95% of these cases are recoverable.

Making Clicking Sounds

If your External Hard Drive is making clicking sounds, your drive has mechanical issues. The drive most probably had some sort of physical damage (drop, bump, vibration or ejected improperly).

Its extremely important that you power down your drive as soon as possible to ensure you have the best chances of recovery.

If the drive is powered down at the first sign of any problems, 90% of the time the data will be recoverable without any major data loss. Its the constant powering on and off that makes that recovery very difficult if not impossible.

Making Beeping Sounds

External hard drives making beeping sounds is by far the most common issue we deal with. This issue is called “Stiction.”

When the drive is working fine, the platters spin up at a speed of 5400 to 7400 RPM’s; when the platters reach top speeds, the read/write heads (similar to needle in a record player) hover over the platters, nanometer above it, reading and writing data.

The beeping sound happens when the heads crash on the platters, not allowing the platters to spin up, thus creating that beeping sound.

Files and Folders Disappear

If you see files and folders disappearing from your external hard drive, it could be due to a damaged file system.

The file system of a drive is similar to an index of a book. Just how the index of a book tells us where data is stored within the book, the file system does the same in hard drives.

If the file system is damaged or corrupt, it could cause files and folders to go missing.

With our external hard drive recovery process, we image/clone the entire drive, then scan it to find lost data.

Common USB Drive Issues

USB Drive Not Recognized

One of the most common USB Data Recovery cases we receive are cases where the USB Drive is not recognized by the computer. IF your USB drives actual capacity is detected by your computer, the chances are high that the data will be recoverable.

IF the drives capacity is not detected by the computer (Disk Managements or Disk Utility), the data may still be recoverable by attempting a higher level recovery – Chip Off or Monolith Recovery.

USB Deleted Files

If you are trying to recover Deleted Files from a USB drive, please make sure to safely eject the USB drive as soon as possible. Flash devices have a featured called TRIM that kicks in after “X” amount of time (vary’s depending on model).

TRIM will permanently wipe out the sectors on the drive, making it impossible to recover the deleted files. If we receive the case soon enough, most time we will be able to recover deleted files from a USB Drive.

USB Physically Damaged

Recovering data from a Physically Damaged USB drive is possible ONLY if the USB drive has a removable NAND chip. Our Engineers will be able to let you know if your drive has a removable NAND chip if you provide the model number of your device.

Most older model USB’s are supported for Chip-Off Recovery. It’s only the newer “Ultra Small” USB’s that no longer have removal chips. In the case of physical damage, these devices would be unrecoverable.

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